FREQUENTLY ASKED QUESTIONS
- Payment Information
- • Virtual Account: BNI, Mandiri, Permata, BRI, BSI, BJB
- • Credit Card: Visa, MasterCard, JCB
- Shipping Information
- • DKI Jakarta: 1-3 Days
- • Kepulauan Seribu: 1-5 Days
- • Banten, Jawa Barat, Jawa Tengah, DI Yogyakarta , Jawa Timur: 2-5 Days
- • Bali, Bengkulu, Jambi, Lampung, Riau, Sumatra Selatan: 2-6 Days
- • Kepulauan Riau, Sumatra Barat, Sumatra Utara, NTT, NTB, Nanggroe Aceh Darussalam: 2-8 Days
- • Papua, Papua Barat: 3-11 Days
- Cancellation Policy
- Merchandise Exchange Policy
- • In the unfortunate event that there's defect to the product, please do not hesitate to contact our Client Care. Product unboxing video must be submitted within 1x24 hour after product is delivered.
- • Frank & co.'s Client Care will confirm whether the exchange is valid. Customer must return the product within 2 days of validation.
- Buyback Policy
- Care and Cleaning
- • Always remove your jewelry before exercising.
- • Apply perfumes, creams and hair care products before wearing your jewelry.
- • To clean your jewelry, buff gently with a dry cloth
- • We use mirror finish, please handle with extra care.
- Client Care
We accept online payment with Virtual Account and Credit Card
*For Early Birds product we will ship 7-10 days
Transaction will be processed for shipment at least 1x24 hours after payment. (excluding weekend and public holiday).
Expected Days of Delivery
Your purchase will be cancelled automatically if you exceed the payment time limit (30 minutes)
All Complete transaction(s) are final and cannot be cancelled
Bring your product(s) to any Frank & co. stores, complete with certificate(s) and invoices
Hours: Our client care are active from 9.00 WIB - 17.00 WIB (excluding weekend and public holidays)
Feel free to ask any question or concern related to your purchase at +6281289082040 or [email protected]