FREQUENTLY ASKED QUESTIONS

Frank & co. currently offers shipping through JNE Reguler.

Your order will be processed 1-3 business days after payment validation. No shipping on Saturdays, Sundays, and National Holidays.

Transactions made before 1:00 PM WIB on weekdays (Monday to Friday, excluding national holidays) will be shipped on the same day, while others will be sent on the following business day.

You can track your order status one day after payment by accessing the “My Order” page in the Profile section.

Your package will be securely packed according to online purchase packaging guidelines.

Orders on the Frank & co. website can only be shipped to one address per order.

Customers can purchase online in Indonesia and have their diamond jewellery delivered to their address. International shipping is not available at this time.

• ○ Returns are accepted for size errors, wrong items, or damage caused by Frank & co. ○ Returns must be requested within three business days and include an unedited unboxing video and all product completeness. ○ Returns must be requested within a maximum of 3 (three) business days after the item is received by the customer and are only eligible for a one-time return. ○ Damage due to customer negligence, incorrect use, or issues arising during shipping by the carrier are beyond Frank & co.'s responsibility. ○ Returns related to product complaints are only accepted within 3 (three) days after receiving the item, and must include an unedited, continuous unboxing video as well as the complete product as received.

For more information, please contact our Customer Care via WhatsApp.

You can place an order by following these steps:

• 1. Add items to the Shopping Bag.
• 2. Go to the Shopping Bag page and select Checkout.
• 3. If you haven't logged in, you will be directed to the login/register page. If you are already logged in, you will proceed directly to the Checkout page.
• 4. Complete or select your shipping address.
• 5. Proceed to payment by selecting the Pay Now option.
• 6. Complete the payment according to the available payment methods.
• 7. Your order is now successfully placed.

Yes, Frank & co. offers resizing for certain items. For more information, please contact our Customer Care via WhatsApp.

• 1. Virtual Account: Payment services through Virtual Account are available for BCA, BJB, BNI, BRI, and BSI. 2. Visa/Mastercard: Payment services using Visa/Mastercard are available only for full payments. 3. E-Wallet: Payment services through E-Wallet are available for Astra Pay, Dana, and OVO.

Repair costs vary depending on the type of damage. Please bring the item to the nearest Frank & co. store for an accurate estimate.

Frank & co. offers services like jewellery cleaning, polishing, chrome, resizing, engraving, and more. Visit the nearest Frank & co. store for details.

Frank & co. offers services like jewellery cleaning, polishing, chrome, resizing, engraving, and more. Visit the nearest Frank & co. store for details.

You can visit the nearest Frank & co. store directly or contact our Customer Care team via WhatsApp.

Here are some tips to consider when selecting diamond jewellery:

• ○ GIA’s Highest Quality Diamond Grades: Tips for Choosing the Best. Read Now ○ Guide to Understanding the 4Cs for Selecting Top Quality Diamonds. Read Now

Currently, products purchased through the website cannot be picked up in-store. However, items will be shipped directly to the address you provided on the Frank & co. website.

For style tips, check out our article on mixing and matching timeless jewellery and boosting your confidence with women’s jewellery.

• ○ Things to Consider Before Mixing and Matching Timeless Jewellery. Read Now ○ 5 Tips for Mixing and Matching Women's Jewellery to Boost Confidence. Read Now

For more interesting tips, you can check out the article by clicking here..

Check out our guide on how to care for your diamond jewellery and tips for cleaning without damaging its shine.

• ○ How to Easily Clean Diamond Jewellery Without Damaging Its Shine. Read Now